SHIPPING POLICY

 

Thank you for shopping with Homoroo. We are committed to delivering your order safely and efficiently. Please review our shipping policy below.

1. Order Processing Time

- Orders are processed within 1–3 business days after payment confirmation.

- Orders are not processed or shipped on Sundays or public holidays.

- During high-demand periods, processing times may be slightly extended.

Once your order has been processed, you will receive a confirmation email with tracking details (if applicable).

2. Shipping Time

Estimated delivery times vary depending on your location:

- Domestic Orders: 5–10 business days

- International Orders: 7–15 business days

Please note that delivery times are estimates and not guaranteed. Shipping may be affected by:

- Customs clearance procedures

- Carrier delays

- Weather conditions

- Incorrect shipping details provided by the customer

3. Shipping Charges

Shipping costs (if applicable) are calculated at checkout based on your location and selected shipping method. We may offer free shipping promotions from time to time. Any such offers will be clearly stated on our website.

 

4. Tracking Your Order

If tracking is available for your shipment, you will receive tracking information via email once your order has been dispatched. Please allow 24–48 hours for tracking information to update.

 

5. Customs, Duties & Taxes

For international orders, customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the product price unless stated otherwise.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Homoroo is not responsible for:

 - Delays caused by incorrect or incomplete addresses

- Packages delivered to incorrectly provided addresses

If an order is returned due to incorrect information, reshipping fees may apply.

 

7. Lost or Delayed Packages

If your package appears delayed beyond the estimated timeframe:

- Please contact us at support@homoroo.com

- We will coordinate with the shipping carrier to investigate

Homoroo is not responsible for delays caused by carriers once the package has been dispatched, but we will assist you in resolving the issue.

 

8. Damaged Packages

If your package arrives damaged:

- Contact us within 48 hours of delivery

- Provide clear photos of the damaged packaging and product

- Email: support@homoroo.com

We will review the issue and arrange a suitable resolution.

9. Order Modifications & Cancellations

Orders can only be modified or canceled within 12 hours of placement. Once processed or shipped, changes are no longer possible.

10. Contact Us

For any shipping-related questions, please contact:

Homoroo Customer Support

Email: support@homoroo.com